- Doing Surveys that Matter
- Many organizations invest considerable resources into conducting
employee surveys only to find their efforts do not produce any
measurable performance improvement. This paper describes how to conduct
‘surveys that matter’ – that is surveys that produce improvement in the
performance of individuals, processes, and the organization. It outlines
a structured process for the design, development, deployment, and
utilization of survey data to drive performance improvement.
- Drivers of Employee Engagement
- We have found there to be a consistent and positive relationship
between level of employee engagement and business performance. The
following article describes the process by which high levels of employee
engagement are created and sustained. It also describes the factors,
which if developed, enable organizations to create high levels of
employee engagement.
- Winning Leadership Practices
- Leadership is the process of getting results through other people.
The following paper describes the results of a twelve year inquiry into
‘winning leadership practices’ – leadership practices that consistently
produce high levels of performance. The paper concludes with a
conception of leadership as the process of continually creating a
relationship based, achievement oriented endeavor.
- Evaluating the effects of an integrated Results Scorecard
- This white paper describes the work we did with a large
petrochemicals company to create and use a results scorecard to improve
leadership practice and business performance. A results score is a
performance management tool similar conceptually to a balanced Scorecard
in that it contains a set of more or less balanced performance goals and
associated metrics. While the traditional results scorecard had little
impact on work unit results when leadership practice was both weighted
and ‘consequated,’ a substantial and sustainable improvement in business
performance was realized.
- Why Deliberative Polls® are a superior method for gathering public
input
- The process of obtaining useful public input can be one of the most
difficult and frustrating aspects of moving infrastructure projects from
the planning process to the construction phase. Some methods of
obtaining public input can be contentious and provide few results that
will move a project forward. In fact, the process can forestall projects
for indefinite periods of time. This article proposes a different
approach to public input, one that has worked well in electric utility
infrastructure planning for over a decade, a process known as a
Deliberative Poll®.
- Research Case Studies
- Read about some of the projects we have been involved with.
- Case Study: How we used our data cascade process to drive change
management
- Successful organizations master the ability to learn and change.
This ability enables them to successfully plot a course through the
current economic and competitive environment; to survive and profit, and
to provide an empowering environment for those responsible for doing the
work of the organization. This case study shows how we used our Total
Transformation Change Process to drive and integrate change into a large
energy company. It describes the process and the outcomes of this
process.
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